Contact
Get support for platform access, workflows, and scientific use cases.
Need help with PreditX®?
Contact the Pharmaeconomica team for access support, workflow questions, molecule-screening issues, scientific collaborations, or enterprise deployment discussions.
Contact options
Use the most relevant contact route depending on your request.
Send a support request
This form prepares an email with your request. No sensitive molecule data should be included unless agreed through a secure channel.
Platform access
Contact us if you need account support, login help, subscription information, or institutional access.
Workflow support
Contact us if you need help interpreting training results, screening outputs, consensus predictions, or ADMET workbooks.
Scientific collaboration
Contact us to discuss target-specific validation, benchmark studies, screening campaigns, or integration with experimental workflows.
Before contacting support
To help us respond faster, include the target name, training run ID, screening job ID, and a short description of what you were trying to do. Please avoid sending confidential molecule structures, proprietary libraries, or sensitive credentials through regular email.
- For training issues: include target name and training run ID.
- For screening issues: include screening job ID and molecule input type.
- For ADMET issues: include whether the output was missing, incomplete, or unexpected.
- For collaboration requests: include the therapeutic area, target class, and intended use case.